Frequently Asked Questions


Moovby is a peer-to-peer car sharing platform that allows drivers to rent cars from private car owners, and owners to rent out their idle cars for payment. Owners set their rental prices and earn a 80% commission from their rental revenue. We are creating the marketplace to instantly share cars. Our goal at Moovby has always been to empower people to car-share everywhere and to help put million of cars to a better use.
To join Moovby is easy! You have the option of using your Facebook account, or using your preferred email address. Once that is done, all you need to do is to put your identity, provide proof of identity and you’re good to go!
Registering as a Moovby member will only take 3 minutes and only comprises 3 steps! However, do allow up to 24 hours for our team to verify your identity before you can start renting or sharing a Vehicle.
Unlike some car-sharing platforms, Moovby is free to join. However, rates vary depending on the type of Vehicle and delivery options. Vehicles on Moovby are up to half the price of traditional car rental companies.
We accept cars manufactured on or after 2010; cars manufactured prior to 2010 will be examined on a case-by-case basis. Note that all cars are subject to a stringent vetting process.
Moovby is currently available in certain area in the following cities:

  • Kuala Lumpur, MY
  • Johor Baharu, MY
  • Penang, MY
  • Melaka, MY

  • Not in your area yet? Create a Moovby account to help build support for Moovby in your area. You can stay in touch by following us on Facebook, Twitter, and Instagram.
    Basic Eligibility

  • You must be at least 21 and have a clean record.
  • You must be a licensed driver for a minimum of 2 years.
  • Can only have 2 minor violations or at-fault accidents in the past 3 years.
  • Can not have a major violation in the past three years.
  • For specialty and exotic cars, you must be at least 25 years old.
  • Yes, as long as that person meets our renter eligibility requirements. However, shared accounts are not allowed, and it’s important that you only list your own driver’s license on your Moovby account.

    If you'd like to let another driver use the car during your trip:

    You understand and agree that, should you let someone else operate a Car during a Rental on your account, that person has independently reviewed and meets our Eligibility Criteria. If the other driver does not meet our eligibility criteria, you may be fined.

    Further, you understand and agree that you are solely responsible for any damage, loss, claims, and liability arising from actions taken by the other driver.

    You can find more details on this and other renter policies.

    If you allow an unauthorized driver (i.e. someone who doesn't meet our eligibility requirements) to operate a Moovby car during any trip period, you will be charged a RM250. Payment of this fine does not imply insurance coverage for the unauthorized driver.
    You are responsible for returning the car with the same amount of gas it had at the start of your trip. If a car is returned with less gas than it had at the start of the trip, you will be charged for the full price of the missing gas.

    Here are a couple tips that can help refueling go smoothly:

  • Before setting off on your trip, check if the car takes premium unleaded, regular unleaded, diesel, or electricity!
  • When booking your trip, it helps to allocate 15 minutes at the end to refill gas. You might not need all that time, but it's better to be safe than sorry.
  • To rent a vehicle, you will have to upload your Identity Card (IC), driving license and utiliy bill (e.g astro/tnb) or matric card (if student).

    To list out your car, you will have to upload your vehicle’s grant and your car’s roadtax. We will screen it first and you will be able to start renting it out upon approval.

    Vehicle Listing

    You may sign up here.
    Once you have signed up, please submit all the required documents for verification here. Once verified, you will receive a notification via email.
    Yes. Your car must not exceed 6 years from the date it is being registered.
    To rent a vehicle, you will have to upload your Identity Card (IC), driving license and utiliy bill (e.g astro/tnb) or matric card (if student).

    To list out your car, you will have to upload your vehicle’s grant and your car’s roadtax. We will screen it first and you will be able to start renting it out upon approval.


    We are working closely with Allianz to provide an insurance policy for both parties during the rental period. Check our insurance policy page for more info.


    Renter is responsible to return the car with the same amount of fuel when the keys are being handed over. If the car is returned with less fuel, RM10/bar will be charged on renter.
    Immediately inform Moovby regarding the incident. We will try our best to assist you. Any involvement of a third party/agency before us, will not be under our responsibility. However, the renter will still have to take full responsibility on the damage.
    We strictly forbid users to rent car for a third person. The user who is requesting for a car should be the DRIVER.
    Depending on your distance and the car location. By default, car owners will be delivering the car to you if the distance is less than 3KM. We encourage users to negotiate on this matter to reach mutual agreement between car owner and renter.
    The price displayed on our website is on a regular-basis. For long period of rental, you may contact us at [email protected] for price quotation.
    Strictly NO. The renter is the one supposed to drive the car. The renter shall take full responsibility during the rental period. A penalty will be imposed if found guilty.


    We strictly discourage cancellation of bookings to protect the interest of the car owners community. However, you may do so on your bookings tab if situation does not favor you.
    We will have SMS and Email notification sent to the car owner when a booking was submitted and when the payment is made by the renter.
    Firstly, renter will submit a booking to the car owner. Car owner will receive notification (SMS and Email) and approve or reject the booking. Once approved, renter will receive notification (SMS and Email), and will have to proceed with payment. Once again, car owner will receive notification (SMS and Email) once the payment has been made and the booking is now confirmed.
    There is no registration/membership/annual fee imposed. Users will be able to rent cars based on the pricing that we have set. Moovby will only charge 20% out of every transaction from the car owner.


    We strongly suggest to use our secured fpx payment system where you will be logged into your online banking and proceed with payment from there. This is to ensure transparency and smoother transaction between car owner and renter. However, we still have the cash transaction option ready.
    Users will pay directly to us. We will only disburse the payment to you on weekly basis.
    Moovby will try our best to replace the car with a similar model (subject to availability). However, you may request for a refund but it will take us some time to process it.


    It is COMPULSORY for owners to install our MoovbyKit (contact us at [email protected] for enquiries). on their car in order for us to assist you in a case of theft. Otherwise, we may not be able to assist you on tracking your lost car.